incident response
- News
- Last Updated: May 19, 2022
- Shyam Subramanyan
[Update: May 25, 2022 – GitHub integration is now re-enabled. You can connect to GitHub immediately or wait for the enhanced integration as described below. To re-establish your GitHub connection now, please follow these instructions.] We know you are waiting for us to re-enable our integration with GitHub, and we’ve committed to you that we would only do so following a security review. We are happy to report that the review has now been completed. One of the areas of focus was a review of the scope of tokens we request from GitHub and store on your behalf. Currently, when…
- Engineering
- Last Updated: October 01, 2020
- Damien Mathieu
Incidents are inevitable. Any platform, large or small will have them. While resiliency work will definitely be an important factor in reducing the number of incidents, hoping to remove all of them (and therefore reach 100% uptime) is not an achievable goal. We should, however, learn as much as we can from incidents, so we can avoid repeating them. In this post, we will look at one of those incidents, #2105, see how it happened (spoiler: I messed up), and what we’re doing to avoid it from happening again (spoiler: I’m not fired). Git push inception Our Git server is…
- Engineering
- Last Updated: August 14, 2014
- Noah Zoschke
Retrospectives are a valuable tool for software engineering teams. Heroku consistently uses retrospectives to review operational incidents, root cause problems, and generate remediation tasks to improve our systems. Increasingly we use retrospectives for another purpose: to improve teamwork and interactions on projects. Here we intentionally avoid technical discussions and focus on the emotional and human aspects of work, with the goal of creating positive insights into how to improve as a team. When The most common times people conduct retrospectives are after some bad incident, or at the conclusion of a big project. These are worthwhile times, but there are…
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