Senior Director of Product Management, Heroku, AI

Are you an innovative product leader who thrives in a fast-paced collaborative environment and loves working with the best technology teams in the world? Do you have a strong focus in the pursuit of delivering developer experiences that enable developers to do the best work of their careers? If so, this amazing role in our Heroku Product team could be for you!

Heroku is seeking a product leader to drive exciting new AI based offerings for our customers. Delivering on the promise of AI involves a lot of data, security, and privacy concerns, and you must be able to simplify these complexities and deliver them through an opinionated yet powerful Heroku DX. You will focus on a range of AI opportunities: from hosting our customers own AI workloads within a fully managed service, to delivering Heroku assistants for operators and developers.

This is a technical role involving knowledge of programming, architecture patterns, compliance, costs, and the latest technologies associated with delivering managed AI services to developers. This role will partner with a Heroku AI architect to define and deliver AI offerings.

Heroku is taking a big step forward this year with a significant investment in hiring, roadmap and new technologies. You can help shape this exciting future! Read more at


  • Develop close relationships with key customers, partners, and analysts that you leverage from product direction through beta-driven validation. Drive customer-centricity throughout your org. Have a clear 12-18 month vision and high-level backlog that you can present at the executive level.
  • Drive modern and agile processes throughout your org and manage the product release process (pricing, packaging, enablement, launch). You’re an experienced partner with and advocate for UX and content teams.
  • Lead and present to a 500+ audience at a major industry event. Communicate product strategy via presentation or written communication to executives, including presenting at internal and external product summits. Build and deliver a release briefing to an industry analyst. Script and build a killer demo for a keynote, analyst, or management offsite.
  • Be the definitive authority on your product, and be conversant regarding a major portion of your product area’s entire scope, including how it adds value to our target customers. Understand your product adoption metrics, market share, analyst position, as well as the targets your cloud and product are setting for ACV and revenue.
  • Know your stakeholders and key customers across the business and have a trusted relationship with open lines of communication about roadmap, strategy, and risks. Resolve conflicts both for yourself and your team. Your Salesforce network is strong - up, down, and sideways. Know your risks and manage them proactively.
  • Take a longterm view in providing a direction for your products and your teams. Your plans demonstrate an understanding of company strategy and where your products fit. Position your products to beat the competition. Make early decisions with an eye on pricing and packaging recommendations, including SKUs and editions.
  • When required, you become a manager, proficient at hiring, managing your direct reports, and providing clear and timely feedback to your team and colleagues. You meet with each member of your team weekly and provide them the support they need to succeed, with a focus on team development and training. Delegate accordingly with your team. Be a steward of your team members’ careers and actively work to help them succeed.
  • Be fluent with your customer base and their needs, using data and relationships to drive decisions. Regular customer meetings and discussions allow you to share ideas. Lead customer meetings and event sessions, independently creating relevant content. Deliver resources to support adoption through various channels, training, Trailhead, blogs, open source, and internal proof of concepts.
  • Have measures in your annual goals around diversity and inclusivity. You not only live those values, but also coach your direct reports and serve as a role model for others. You act as a cultural ambassador externally.


  • BS or MS in Engineering, Computer Science, or related disciplines or equivalent experience in technical leadership roles.
  • Minimum of 5+ years’ leadership experience in engineering or product management, with proven expertise in AI, including generative AI, enterprise / PaaS environments. Experience in multiple AI technologies, services and products, as well as legal and privacy requirements faced by organizations wanting to build AI experiences.
  • Proven ability and experience in building developer-focused data and eventing services and practices, using the latest tools and technologies. Enterprise-implementation-level data store and eventing experience is ideal.
  • Proven ability to influence and coordinate cross-functional teams to execute against a plan.
  • Well-developed leadership, management, and strategic-thinking skills, with the ability to excite and lead others.
  • Understanding of the Salesforce Platform or other enterprise PaaS products, customers, partners, and competitors.
  • Excellent organization and communications skills, with experience communicating across groups with varying degrees of technical background.
  • Experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer escalations.

Apply for Senior Director of Product Management, Heroku, AI You will be taken to the listing on Salesforce’s career site.