Senior Manager / Director, Technical Program Management


About you...

  • Love to wear multiple hats.
  • Loves PaaS, software development and helping people get things done
  • Keen reader of people, culture, and tea leaves; builds the relationships to make things happen.
  • Highly functional in a dynamic, challenging environment.
  • Comfortable bending between the tactical and strategic.
  • Top-notch executive presence and communications superstar.

Top reasons to join our team...

  • Thrive in a culture of ownership, delivery, and innovation.
  • Drive the end-to-end delivery of world-class technology solutions.
  • Be a catalyst for change in the realm of World-Class Technology and Products.
  • Enjoy a hyper-transparent flow of information, conversation, and ideas.
  • Innovate and invent the future of Agile and Social program management.

Responsibilities

  • Initiate programs by leading alignment on program scope, release planning, aligning one or more teams on vision, business goals, creating program structure, and securing cross-functional support.
  • Driving teams through the Software engineering experience using Agile and demonstrated analytical and technical skills.
  • Lead Steering Committee meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and support the strategic vision of each program.
  • Develop strong partnerships with functional leaders to drive focus on business objectives. Be a trusted partner for executive management to ensure program success.
  • Support workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional - Product Owners, Scrum Masters, TechOps, Release Eng, Capacity, Functional Managers, Release Management).
  • Provide visibility to program status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).
  • Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.
  • Anticipate and aggressively remove obstacles that slow down or prevent project teams from delivering on project goals.
  • Provide monthly program reviews and updates at sprint reviews (deep dive into current state of project goals, risks, escalations)
  • Create a collaborative environment that fosters creativity, innovation, and learning.
  • Be a thought leader within the organization, someone who can help advance our Product & Technology strategy globally and challenge others in the organization to change.

Experience/Skills Required (please apply only if you meet at least the minimum MUST requirements captured below):

  • MUST REQUIREMENT: 6-10 years (Senior Manager)/10-15+ years (Director) of enterprise software/technical program or engineering management experience at an enterprise technology company.
  • MUST REQUIREMENT: 6+ years of solution management experience for infrastructure, software, or data services (SaaS experience).
  • MUST REQUIREMENT: 3+ years of successfully implementing and managing SaaS product development programs; keen understanding of the SaaS business model and its product development lifecycle.
  • Ability to understand technical subjects and technologies relevant to the program.
  • Strong organizational, project management, analysis, and communication skills.
  • Ability to work well as a member of a highly integrated team composed of both technical and non-technical members.
  • Comfortable bending between the tactical and strategic.
  • Ability to manage/juggle competing priorities without loss of efficiency.
  • Thorough understanding of the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
  • Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.
  • Excellent analytical and problem solving skills with a history of hands-on, detail orientation.
  • Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
  • Ability to successfully collaborate with all functions functions across the entire company.
  • Experience with Portfolio Management.
  • A service oriented minded person who "Thinks Customer."

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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