Get Help for a Locked Heroku Account

I lost my MFA authenticator device

First, use one of the provided recovery codes we created for your account when MFA was enabled (see documentation). If you lost access to your MFA device and recovery codes, please start a conversation using the email address associated with your Heroku account.

My account was Deleted

If your Heroku account or Team is deleted for non-payment, the account and apps (particularly the app code and config vars) no longer reside on Heroku, which means we are not able to recover them. Database backups may exist for Heroku Postgres at the Standard-0 (production tier) and above, for up to 10 days after the account is deleted, provided the account has a positive payment history. Start a conversation if you would like to attempt to recover your database.

My account was Suspended

If your account is suspended for non-payment, applications will not be accessible and you will need to log into the Heroku Dashboard to submit payment. The suspension is lifted as soon as your successful payment is submitted and you should see your applications come back online.

If your account is suspended for another reason please start a conversation to understand if your account is recoverable.

I am getting an Invalid Credentials error

Forgot your password and unable to login? Reset your password to send a reset link to the email address on file for your Heroku account.

If you do not have an account, go to the Heroku sign up page.

If you forgot your Heroku username but have other identifying account details, start a conversation for assistance.

I am unable to signup

Make sure you’ve enabled cookies, disabled any ad blockers, and are not using a free email domain (gmail, yahoo, icloud, etc). If you’ve attempted signup many times in succession, try again later. If the problem persists, start a conversation for help.