Heroku Blog

At Heroku, we’ve had the privilege of running and managing millions of amazing apps built by our users. Over a year ago, Heroku co-founder Adam Wiggins published the Twelve-Factor App, based directly on these experiences. It distills best practices for building modern cloud applications into a 12-factor methodology specifically designed to maximize developer productivity and application maintainability.

Twelve Factor apps are built for agility and rapid deployment, enabling continuous delivery and reducing the time …

Sharing your app’s status is critical for communicating and building trust with your users – whether it’s down for maintenance, experiencing problems with service providers, suffering from interruptions or performance problems, or up and running perfectly. Here at Heroku, we accomplish this with Heroku Status. But today, we’re introducing our first add-on that makes it easy to communicate app status with users of your app – StatusPage, now in public beta.

StatusPage lets you …

Throughout the year we participate in a lot of conferences, hackathons, meet-ups, educational programs, and open source projects. At each and every one, we are inspired by the accomplishments, projects, and people we get to meet there. We welcome the opportunity to talk to you about your projects, answer your questions and share some awesome Heroku swag. If you see us at an event, please stop by and say “Hi.”

Each month you can find …

Heroku Postgres brings the Heroku flow to your database, offering safe and straightforward provisioning, scaling, development and collaboration. Traditionally, generating and sharing data from within databases has been inconvenient and challenging. What if you could safely and easily capture and share the data you need to drive your business?

Dataclips, available on all Heroku Postgres production and starter databases, let you run SQL queries against your data and share the results in an easy, visual …

We continuously use support data to identify high impact issues in our platform. Over the past couple of weeks in July, we reduced the volume of support inquiries related to Heroku Postgres by over a third — even as overall usage of the product increased. In this post, we'll tell you that story and a bit about how we do support here at Heroku.

Identifying High-Impact Support Issues

The way we approach customer support at …

On July 31st, our customer advocate team presented the second webcast in a two-part series on production apps on Heroku. In case you missed it, the recording and slides are below. This second session is designed for an audience familiar with Heroku basics and covers:

• Using a CDN to increase app performance
• How to manage the asset pipeline
• Using heroku-pg-extras to gain visibility into database performance
• How to manage database migrations
• How to use a
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