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Sometimes, innovation is born in the midst of a crisis. Unexpected challenges and a sense of urgency force companies to look for new ways of keeping the business going, even as the odds stack up against them. This was the case for one of our biggest customers Matalan, a major fashion and homeware retailer in the U.K. The company operates 230 brick and mortar stores across the country, and 30 international franchise stores within Europe and the Middle East. It also maintains a thriving online channel that runs on the SHIFT platform. When the global coronavirus pandemic hit, the U.K.…

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