Comparison Tables
Optional Pre-Title H2 – Basic Content on White
| All Customers | Standard Success | Premier Success | Signature Success | |
|---|---|---|---|---|
| Value Orchestration | ||||
| Technical Account Manager | ✔ | |||
| Access to Customer Solutions Architects Team | ✔ | ✔ | ||
| Expert Coaching Sessions by CSA | ||||
| Planning for Change and Organizational Best Practices | ✔ | ✔ | ||
| Onboarding & Implementation Strategy | ✔ | ✔ | ||
| Technical Discovery | ✔ | ✔ | ||
| Solution Proposal | ✔ | ✔ | ||
| Technical Health | ||||
| Architecture Design Review | ✔ | ✔ | ||
| Key Event Management | ✔ | |||
| Application Deployment Support | ✔ | ✔ | ||
| Technical Resources | ||||
| Trailhead Academy Public Classes and Bulk Certification Discounts | 25% | 35% | ||
| Dev Center Documentation | ✔ | ✔ | ✔ | ✔ |
| Issue Resolution | ||||
| Case Submission | Online at any time | Online at any time | Online, by email or phone at any time | Dedicated support phone number for emergencies. Submit cases online, by email or phone, at any time. |
| Business Stopping Issue Response Times | Best effort | 2 days, during business hours | 1 hour | 15 and 30 minute updates |
| Other Issue Response Times | Best effort | 2 days, during business hours | 2 days, during business hours | 2 days, during business hours |
| Get help now | Contact sales for Heroku Enterprise support | |||