Existing customers, need help now? Log in to Help Center

Focus on apps, not issues

Great experience is at the heart of what we do and that means we give you a variety of support options so you can put all your focus on building great apps.

Get help now
Heroku Support

We are committed to your success. Whether your app is for an emerging brand or a Fortune 500 company — we’ve got your back. Find out more about support plans


Engage with peers or explore the docs. Visit Stack Overflow

Consulting partners

Extend your team by engaging with one of hundreds of Heroku partners. Find a partner now

Heroku Support

Whatever size, whatever stage we’ve got a support plan that’s a perfect fit. For a complete description of our standard support offerings view our Support Policy.

Standard Support

Premium Support

Enterprise Support

Access to Heroku Community
Support hours 12×5 24×7 24×7
Response times N/A Within 1 business day Within 1 business day
Urgent ticket SLA 1 hour 30 minutes
Priority queuing
Direct access to top tier support engineers
Customer Solutions Architecture Services
Get help now See our support pricing Contact us

Heroku Pro Modules for Enterprise

With Heroku Enterprise we offer 3 expert Pro Module options to help you get the most out of your app. Our customer solution architects will guide your team with best practice app architectures, battle-tested in the field by successfully scaling thousands of Heroku applications. Select from 3 Modules:

  • App Assessment

    A Heroku Architect looks under the hood providing a report of results and recommendations to optimize your app.

    • Deep dive into application logs and metrics
    • Review of dyno formation and add-ons
  • Solution Proposal

    Expert advice about how a specific solution would best be achieved on Heroku.

    • Heroku architect will research your goal and propose a solution
    • Vetted by internal experts and product teams
    • Report delivered with solution recommendations
  • Large Traffic Preparation

    Verify your production environment will handle a production sized load.

    • Heroku architect helps you devise a load test plan
    • Includes post load test analysis and recommendations report

One of the biggest reasons that we stay on Heroku is the type of guardian angel support that the Heroku team provides. I don’t ever feel like my time is being wasted getting help, and that’s extremely important to me.

Goodshuffle Andrew Garcia Co-Founder, Goodshuffle Read customer story →