Focus on apps, not issues
Great experience is at the heart of what we do and that means we give you a variety of support options so you can put all your focus on building great apps.
Whatever size, whatever stage we’ve got a support plan that’s a perfect fit. For a complete description of our standard support offerings view our Support Policy.
|Access to Heroku Community|
|Response times||N/A||Within 1 business day|
|Urgent ticket SLA||1 hour|
|Direct access to top tier support engineers|
Get help now
|See our support pricing|
Heroku Enterprise customers have access to a range of Salesforce Success Plans that offer additional guidance and support.
Heroku Pro Modules for Enterprise
With Heroku Enterprise we offer 3 expert Pro Module options to help you get the most out of your app. Our customer solution architects will guide your team with best practice app architectures, battle-tested in the field by successfully scaling thousands of Heroku applications. Select from 3 Modules:
- Deep dive into application logs and metrics
- Review of dyno formation and add-ons
- Heroku architect will research your goal and propose a solution
- Vetted by internal experts and product teams
- Report delivered with solution recommendations
- Heroku architect helps you devise a load test plan
- Includes post load test analysis and recommendations report
One of the biggest reasons that we stay on Heroku is the type of guardian angel support that the Heroku team provides. I don’t ever feel like my time is being wasted getting help, and that’s extremely important to me.Read customer story →