Focus on apps, not issues
Great experience is at the heart of what we do and that means we give you a variety of support options so you can put all your focus on building great apps.
Whatever size, whatever stage we’ve got a support plan that’s a perfect fit. For a complete description of our standard support offerings view our Support Policy.
|Access to Heroku Community|
|Response times||N/A||Within 1 business day|
|Urgent ticket SLA||1 hour|
|Direct access to top tier support engineers|
Get help now
|See our support pricing|
Heroku Enterprise customers have access to a range of Salesforce Success Plans that offer additional guidance and support.
Additional Support for Heroku Enterprise
Heroku Enterprise customers have access to a range of Salesforce Success Plans that are designed to help you achieve faster success, increase productivity, and maximize ROI.
Heroku Expert Coaching Sessions
Onboarding & Implementation Strategy
Clear obstacles for faster, better development on Heroku.More on the Onboarding & Implementation session
Uncover relevant use cases for your existing Heroku investment.More on the Technical Discovery session
Get expert advice on how to implement a specific solution on Heroku.More on the Solution Proposal session
Plan for Application Scaling
Verify that your production environment will handle a production-sized load.More on the App Scaling session
Application Performance Assessment
Discover bottlenecks that may be limiting your app’s performance.More on the App Performance session
Baseline Postgres Assessment
Understand your Heroku Postgres usage, performance, and key metrics.More on the Baseline Postgres session
Fully realize your Heroku investment and take advantage of platform features.More on the Operational Review session
Qualified Heroku customers may open a ticket with the Customer Solution Architects (CSA) team to schedule a session.
“Heroku’s support is a model that others would do well to follow. Heroku offers genuine customer success support with real exposure to good technical people who can help you identify and fix problems.”PensionBee’s story →
“The Heroku Support Team and my Account Rep have really stepped up when we needed help — they have even given me suggestions that have saved me money. I genuinely feel they are looking out for what is best for my company.”SwimTopia’s story →
“One of the biggest reasons that we stay on Heroku is the type of guardian angel support that the Heroku team provides. I don’t ever feel like my time is being wasted getting help, and that’s extremely important to me.”Goodshuffle’s story →