Focus on apps, not issues
Great experience is at the heart of what we do and that means we give you a variety of support options so you can put all your focus on building great apps.
Login Required
Heroku Support
Whatever size, whatever stage we’ve got a support plan that’s a perfect fit. For a complete description of our standard support offerings view our Support Policy.
Standard Support |
Premium Support |
|
Access to Heroku Community | ||
Support hours | 12×5 | 24×7 |
Response times | N/A | Within 1 business day |
Urgent ticket SLA | 1 hour | |
Priority queuing | ||
Direct access to top tier support engineers | ||
Get help now
Login Required |
See our support pricing |
Heroku Enterprise customers have access to a range of Salesforce Success Plans that offer additional guidance and support.
Heroku Pro Modules for Enterprise
With Heroku Enterprise we offer 3 expert Pro Module options to help you get the most out of your app. Our customer solution architects specialize in best practice app architectures, battle-tested in the field by successfully scaling thousands of Heroku applications. Select from 3 Modules:
-
App Assessment
A Heroku Architect looks under the hood providing a report of results and recommendations to optimize your app.
- Deep dive into application logs and metrics
- Review of dyno formation and add-ons
-
Solution Proposal
Expert advice about how a specific solution would best be achieved on Heroku.
- Heroku architect will research your goal and propose a solution
- Vetted by internal experts and product teams
- Report delivered with solution recommendations
-
Plan for Application Scaling
Verify your production environment will handle a production sized load.
- Heroku architect helps you devise a load test plan
- Includes post load test analysis and recommendations report