Focus on apps, not issues

Great experience is at the heart of what we do and that means we give you a variety of support options so you can put all your focus on building great apps.

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Heroku Support

We are committed to your success. Whether your app is for an emerging brand or a Fortune 500 company — we’ve got your back. Find out more about support plans


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Consulting partners

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Heroku Support

Whatever size, whatever stage we’ve got a support plan that’s a perfect fit. For a complete description of our standard support offerings view our Support Policy.

Standard Support

Premium Support

Access to Heroku Community
Support hours 12×5 24×7
Response times N/A Within 1 business day
Urgent ticket SLA 1 hour
Priority queuing
Direct access to top tier support engineers
Get help now See our support pricing

Heroku Enterprise customers have access to a range of Salesforce Success Plans that offer additional guidance and support.

Heroku Pro Modules for Enterprise

With Heroku Enterprise we offer 3 expert Pro Module options to help you get the most out of your app. Our customer solution architects specialize in best practice app architectures, battle-tested in the field by successfully scaling thousands of Heroku applications. Select from 3 Modules:

  • App Assessment

    A Heroku Architect looks under the hood providing a report of results and recommendations to optimize your app.

    • Deep dive into application logs and metrics
    • Review of dyno formation and add-ons
  • Solution Proposal

    Expert advice about how a specific solution would best be achieved on Heroku.

    • Heroku architect will research your goal and propose a solution
    • Vetted by internal experts and product teams
    • Report delivered with solution recommendations
  • Plan for Application Scaling

    Verify your production environment will handle a production sized load.

    • Heroku architect helps you devise a load test plan
    • Includes post load test analysis and recommendations report

“On many occasions, the Heroku support team has steered us towards tools and best practices that have helped us focus on shipping software instead of worrying about databases or a fleet management system.”

Tim Specht
Co-Founder & CTO, Dubsmash
Dubsmash’s story →

“Heroku’s support is a model that others would do well to follow. Heroku offers genuine customer success support with real exposure to good technical people who can help you identify and fix problems.”

Jonathan Lister Parsons
CTO, PensionBee
PensionBee’s story →

“The Heroku Support Team and my Account Rep have really stepped up when we needed help — they have even given me suggestions that have saved me money. I genuinely feel they are looking out for what is best for my company.”

Mason Hale
Founder & CEO, Team Topia
SwimTopia’s story →

“One of the biggest reasons that we stay on Heroku is the type of guardian angel support that the Heroku team provides. I don’t ever feel like my time is being wasted getting help, and that’s extremely important to me.”

Andrew Garcia
Co-Founder, Goodshuffle
Goodshuffle’s story →