Focus on apps, not issues
Great experience is at the heart of what we do and that means we give you a variety of support options so you can put all your focus on building great apps.
Whatever size, whatever stage we’ve got a support plan that’s a perfect fit. For a complete description of our standard support offerings view our Support Policy.
|Access to Heroku Community|
|Response times||N/A||Within 1 business day|
|Urgent ticket SLA||1 hour|
|Direct access to top tier support engineers|
Get help now
|See our support pricing|
Heroku Enterprise customers have access to a range of Salesforce Success Plans that offer additional guidance and support.
Heroku Pro Modules for Enterprise
With Heroku Enterprise we offer 3 expert Pro Module options to help you get the most out of your app. Our customer solution architects specialize in best practice app architectures, battle-tested in the field by successfully scaling thousands of Heroku applications. Select from 3 Modules:
- Deep dive into application logs and metrics
- Review of dyno formation and add-ons
- Heroku architect will research your goal and propose a solution
- Vetted by internal experts and product teams
- Report delivered with solution recommendations
- Heroku architect helps you devise a load test plan
- Includes post load test analysis and recommendations report
“On many occasions, the Heroku support team has steered us towards tools and best practices that have helped us focus on shipping software instead of worrying about databases or a fleet management system.”Read customer story →
“Heroku’s support is a model that others would do well to follow. Heroku offers genuine customer success support with real exposure to good technical people who can help you identify and fix problems.”Read customer story →
“The Heroku Support Team and my Account Rep have really stepped up when we needed help — they have even given me suggestions that have saved me money. I genuinely feel they are looking out for what is best for my company.”Read customer story →
“One of the biggest reasons that we stay on Heroku is the type of guardian angel support that the Heroku team provides. I don’t ever feel like my time is being wasted getting help, and that’s extremely important to me.”Read customer story →