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Focus on apps, not issues

Great experience is at the heart of what we do and that means we give you a variety of support options so you can put all your focus on building great apps.

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Heroku Support

We are committed to your success. Whether your app is for an emerging brand or a Fortune 500 company — we’ve got your back. Find out more about support plans


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Consulting partners

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Heroku Support

Whatever size, whatever stage we’ve got a support plan that’s a perfect fit. For a complete description of our standard support offerings view our Support Policy.

Standard Support

Premium Support

Enterprise Support

Access to Heroku Community
Support hours 12×5 24×7 24×7
Response times N/A Within 1 business day Within 1 business day
Urgent ticket SLA 1 hour 30 minutes
Priority queuing
Direct access to top tier support engineers
Dedicated Customer Solutions Architect
White glove onboarding1 1. white glove onboarding includes architecture review, migration and capacity planning, as well as launch day assistance.
1. white glove onboarding includes architecture review, migration and capacity planning, as well as launch day assistance. Get help now See our support pricing Contact us

Heroku Pro Modules

Our customer solution architects will guide your team with best practice app architectures, battle-tested
in the field by successfully scaling thousands of Heroku applications. Select from 3 Modules:

  • App Assessment

    A Heroku Architect looks under the hood providing a report of results and recommendations to optimize your app.

    • Deep dive into application logs and metrics
    • Review of dyno formation and add-ons
    $1,500 per module Request module
  • Solution Proposal

    Expert advice about how a specific solution would best be achieved on Heroku.

    • Heroku architect will research your goal and propose a solution
    • Vetted by internal experts and product teams
    • Report delivered with solution recommendations
    $1,500 per module Request module
  • Large Traffic Preparation

    Verify your production environment will handle a production sized load.

    • Heroku architect helps you devise a load test plan
    • Includes post load test analysis and recommendations report
    $1,500 per module Request module

Don't take our word for it

Here’s what users just like you are saying about Heroku support.

I’m really impressed with the Heroku platform, and even more impressed with the Heroku Customer Support team. They really went the extra mile.

Yood Kevin Jonas Founder and CEO, YOOD!

As we try different concepts, we continually interact and work with the Heroku team to fine-tune our site performance. Heroku helps us stay focused on the customer experience, while knowing that the platform is rock-solid.

Vyrt Yasir Hossain Director of Platform, Vyrt