Focus on apps, not issues
Great experience is at the heart of what we do and that means we give you a variety of support options so you can put all your focus on building great apps.
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Heroku Support
We are committed to your success. Whether your app is for an emerging brand or a Fortune 500 company — we’ve got your back. Find out more about support plans
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Heroku Support
Whatever size, whatever stage we’ve got a support plan that’s a perfect fit. For a complete description of our standard support offerings view our Support Policy.
Standard Support |
Premium Support |
Customer Solutions Architect |
|
| Access to Heroku Community | |||
| Support hours | 12×5 | 24×7 | 24×7 |
| Response times | N/A | Within 24 hours | Within 24 hours |
| Urgent ticket SLA | 1 hour | 1 hour | |
| Priority queuing | |||
| Direct access to top tier support engineers | |||
| Dedicated Customer Solutions Architect | |||
| White glove onboarding1 | |||
| 1. white glove onboarding includes architecture review, migration and capacity planning, as well as launch day assistance. |
Get help now
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See our support pricing | |
Don't take our word for it
Here’s what users just like you are saying about Heroku support.
I’m really impressed with the Heroku platform, and even more impressed with the Heroku Customer Support team. They really went the extra mile.
Kevin Jonas
Founder & CEO, YOOD!
As we try different concepts, we continually interact and work with the Heroku team to fine-tune our site performance. Heroku helps us stay focused on the customer experience, while knowing that the platform is rock-solid.
Yasir Hossain
Director of Platform, Vyrt
Or give our sales team a call. +1 (866) 278-1349 (US) or +44 800 808-5158 (non-US).