Focus on apps, not issues
Great experience is at the heart of what we do and that means we give you a variety of support options so you can put all your focus on building great apps.
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Heroku Support
Whatever size, whatever stage we’ve got a support plan that’s a perfect fit. For a complete description of our standard support offerings view our Support Policy.
Standard Support |
Premium Support |
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| Access to Heroku Community | ||
| Support hours | 12×5 | 24×7 |
| Response times | N/A | Within 1 business day |
| Urgent ticket SLA | 1 hour | |
| Priority queuing | ||
| Direct access to top tier support engineers | ||
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See our support pricing |
Heroku Enterprise customers have access to a range of Salesforce Success Plans that offer additional guidance and support.
Additional Support for Heroku Enterprise
Heroku Enterprise customers have access to a range of Salesforce Success Plans that are designed to help you achieve faster success, increase productivity, and maximize ROI.
Heroku Expert Coaching Sessions
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Onboarding & Implementation Strategy
Clear obstacles for faster, better development on Heroku.
More on the Onboarding & Implementation session -
Technical Discovery
Uncover relevant use cases for your existing Heroku investment.
More on the Technical Discovery session -
Solution Proposal
Get expert advice on how to implement a specific solution on Heroku.
More on the Solution Proposal session -
Plan for Application Scaling
Verify that your production environment will handle a production-sized load.
More on the App Scaling session -
Application Performance Assessment
Discover bottlenecks that may be limiting your app’s performance.
More on the App Performance session -
Baseline Postgres Assessment
Understand your Heroku Postgres usage, performance, and key metrics.
More on the Baseline Postgres session -
Operational Review
Fully realize your Heroku investment and take advantage of platform features.
More on the Operational Review session -
Security Review
Identify security risks and uncover opportunities to improve security and compliance.
More on the Security Review session
Qualified Heroku customers may open a ticket with the Customer Solution Architects (CSA) team to schedule a session.