Focus on apps, not issues
Great experience is at the heart of what we do and that means we give you a variety of support options so you can put all your focus on building great apps.
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Heroku Support
Whatever size, whatever stage we’ve got a support plan that’s a perfect fit. For a complete description of our standard support offerings view our Support Policy.
Standard Support |
Premium Support |
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| Access to Heroku Community | ||
| Support hours | 12×5 | 24×7 |
| Response times | N/A | Within 1 business day |
| Urgent ticket SLA | 1 hour | |
| Priority queuing | ||
| Direct access to top tier support engineers | ||
Get help now
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See our support pricing |
Heroku Enterprise customers have access to a range of Salesforce Success Plans that offer additional guidance and support.
Heroku Pro Modules for Enterprise
With Heroku Enterprise we offer 3 expert Pro Module options to help you get the most out of your app. Our customer solution architects will guide your team with best practice app architectures, battle-tested in the field by successfully scaling thousands of Heroku applications. Select from 3 Modules:
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App Assessment
A Heroku Architect looks under the hood providing a report of results and recommendations to optimize your app.
- Deep dive into application logs and metrics
- Review of dyno formation and add-ons
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Solution Proposal
Expert advice about how a specific solution would best be achieved on Heroku.
- Heroku architect will research your goal and propose a solution
- Vetted by internal experts and product teams
- Report delivered with solution recommendations
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Plan for Application Scaling
Verify your production environment will handle a production sized load.
- Heroku architect helps you devise a load test plan
- Includes post load test analysis and recommendations report
One of the biggest reasons that we stay on Heroku is the type of guardian angel support that the Heroku team provides. I don’t ever feel like my time is being wasted getting help, and that’s extremely important to me.
Read customer story →