Focus on apps, not issues
Great experience is at the heart of what we do and that means we give you a variety of support options so you can put all your focus on building great apps.
Whatever size, whatever stage we’ve got a support plan that’s a perfect fit.
Basic support is included for all Heroku customers. It includes access to documentation, Trailhead, Trailblazer communities, and our help portal to file tickets. See the Support Policy for full details.
|Technical Account Manager
|Architecture Design Review
|Key Event Management
|Health Checks and Recommendations
|Heroku Data Services
|Postgres & Connect Tuning; Dataset Import/Export
|Personalized 1-to-1 Onboarding Workshops
|Private and Shield Spaces Management
|Onboarding and Orientation
|Planning for Change and Organizational Best Practices
|Expert-led Coaching Programs
|Expert-led Coaching Programs
|Trailhead Academy Public Classes and Bulk Certification Discounts
|Office Hours (Ask an Expert)
|12x5 Online case submission, Response: best effort
|12x5 Online case submission, Response: 2 days during local business hours
|Access 24/7/365, Response: 1 hour for business-stopping issues, Online case submission through email and phone, Application Deployment Support
|Access 24/7/365 and 911#, Response: 15- and 30-minute updates for business-stopping issues, Highest level of support expertise and highest touch resolution, Application Deployment Support
|Get help now
|Contact sales for Heroku Enterprise support
Heroku Enterprise customers have access to a range of Salesforce Success Plans that offer additional guidance and support.
Additional Support for Heroku Enterprise
Heroku Enterprise customers have access to a range of Salesforce Success Plans that are designed to help you achieve faster success, increase productivity, and maximize ROI.
Heroku Expert Coaching Sessions
Clear obstacles for faster, better development on Heroku.
Uncover relevant use cases for your existing Heroku investment.
Get expert advice on how to implement a specific solution on Heroku.
Verify that your production environment will handle a production-sized load.
Discover bottlenecks that may be limiting your app’s performance.
Understand your Heroku Postgres usage, performance, and key metrics.
Fully realize your Heroku investment and take advantage of platform features.
Qualified Heroku customers may open a ticket with the Customer Solution Architects (CSA) team to schedule a session.
“Heroku’s support is a model that others would do well to follow. Heroku offers genuine customer success support with real exposure to good technical people who can help you identify and fix problems.”PensionBee’s story →
“The Heroku Support Team and my Account Rep have really stepped up when we needed help — they have even given me suggestions that have saved me money. I genuinely feel they are looking out for what is best for my company.”SwimTopia’s story →
“One of the biggest reasons that we stay on Heroku is the type of guardian angel support that the Heroku team provides. I don’t ever feel like my time is being wasted getting help, and that’s extremely important to me.”Goodshuffle’s story →