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Focus on apps, not issues

Great experience is at the heart of what we do and that means we give you a variety of support options so you can put all your focus on building great apps.

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Heroku Support

We are committed to your success. Whether your app is for an emerging brand or a Fortune 500 company — we’ve got your back. Find out more about support plans


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Heroku Support

Whatever size, whatever stage we’ve got a support plan that’s a perfect fit. For a complete description of our standard support offerings view our Support Policy.

Standard Support

Premium Support

Customer Solutions Architect

Access to Heroku Community
Support hours 12×5 24×7 24×7
Response times N/A Within 24 hours Within 24 hours
Urgent ticket SLA 1 hour 1 hour
Priority queuing
Direct access to top tier support engineers
Dedicated Customer Solutions Architect
White glove onboarding1
1. white glove onboarding includes architecture review, migration and capacity planning, as well as launch day assistance. Get help now See our support pricing

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Here’s what users just like you are saying about Heroku support.

I’m really impressed with the Heroku platform, and even more impressed with the Heroku Customer Support team. They really went the extra mile.

Kevin Jonas

Founder & CEO, YOOD!

As we try different concepts, we continually interact and work with the Heroku team to fine-tune our site performance. Heroku helps us stay focused on the customer experience, while knowing that the platform is rock-solid.

Yasir Hossain

Director of Platform, Vyrt