Garen Torikian

Text-based communication has a long history weaved into the evolution of the Internet, from IRC and XMPP to Slack and Discord. And where there have been humans, there have also been chatbots: scriptable programs that respond to a user’s commands, like messages in a chat room. Chatbots don't require much in terms of computational power or disk storage, as they rely heavily on APIs to send actions and receive responses. But as with any kind of software, scaling them to support millions of user’s requests across the world requires a fail-safe operational strategy. Salesforce offers a Live Agent support product…