Contacting Heroku for Customer Support

Get help with your infrastructure, databases, add-ons, or billing inquiries.

Documentation & tutorials

Find technical docs and tutorials in our Dev Center.

Browse Dev Center

Community support

Get Heroku community support on Stack Overflow.

Visit Stack Overflow

Technical & Add-on support

Visit our help portal to access our knowledge base, search for specific add-ons, or create a support ticket.

Visit Help Portal

Note: Response time is best effort during business hours (Mon-Fri, 9am-9pm EST) unless enhanced with a Success Plan. Explore our Standard, Premier, and Signature Success Plans.

Visit our help portal to find quick answers to common account-related questions or create a billing support ticket.

Visit Help Portal Create Billing Ticket

Security vulnerabilities & inquiries

To report vulnerabilities related to Heroku, follow our reporting guidelines. For all other security issues, visit our help portal.

View Reporting Guidelines Visit Help Portal

Copyright & trademark infringement

To notify Heroku of copyright or trademark infringement, follow our DMCA Notices guide.

View DMCA Guide

Abuse reporting

To report suspected abuse of Heroku products, reach out to our dedicated team.

Email the Abuse Team

Careers at Heroku

Learn about working at Heroku and see open positions on our careers page.

View Open Roles

Heroku office

As Heroku is part of the Salesforce family, the Heroku office is located in the Salesforce West building in downtown San Francisco, CA.

Salesforce

415 Mission Street, Suite 300
San Francisco, CA
94105