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Giant Robots

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Giant Robots

A weekly podcast about the design, development, and business of great software from thoughbot's CEO, Chad Pytel, and CMO, Lindsey Christensen.

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Code[ish] • December 17th, 2025

AI Workflows for Support Ticket Integration

Hosted by Julián Duque, Keegan Bakker

Filmed at the Palace Hotel in downtown San Francisco, this week’s episode of Code[ish] is the first in a short series of video specials!

To kick things off, Julián Duque is joined by Keegan Bakker, CEO of audience engagement platform Audata, to explore how Heroku helped the app grow from a hobby idea to a powerful tool for major organizations across the globe.

Hosted By:
Julián Duque
Julián Duque
Principal Developer Advocate, Heroku
@julian_duque
with Guest:
Keegan Bakker
Keegan Bakker
CEO, Audata

Transcript Available

  • Heroku in the Wild
  • Agentforce
  • AI
  • scaling

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Giant Robots • December 1st, 2013

A Beautiful Thing

Harold Giménez, Heroku postgres leader, talks about Postgres, data management, and beer brewing in this episode.
  • postgres
  • Data management

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