Customer Promises

This page contains links to our legal terms and policies. Equally important to us are the commitments we make to you.

Heroku's promises to our customers:

  • You own your code, not us
  • You own your data, not us
  • We won't lock you in (your business is our privilege, not our right)
  • We'll do everything we can to achieve 100% uptime
  • We will never achieve 100% uptime, but when we fall short, we'll explain why and how we'll do better next time