Customer Promises

This page contains links to our legal terms and policies. Equally important to us are the commitments we make to you.

Heroku's promises to our customers:

  • You own your code, not us
  • You own your data, not us
  • We won't lock you in (your business is our privilege, not our right)
  • We'll do everything we can to achieve 100% uptime
  • We will never achieve 100% uptime, but when we fall short, we'll explain why and how we'll do better next time

These promises are our core principles and what we strive for. Please see our Terms of Service or Master Subscription Agreement, as applicable, for details.