Chatbots have a long history weaved into the evolution of communication on the Internet, from IRC and XMPP to Slack and Discord. They're scriptable applications that respond to a user's commands, and they rely heavily on APIs to send actions and receive responses. They don't require much in terms of computational power or disk storage, but as with any kind of software, scaling them to support millions of users across the world requires a fail-safe operational strategy. For its customers, Salesforce offer a live agent support product with a chatbot that reacts to customer inquiries. The team behind the bot join us on this episode of Code[ish] to talk about how they leverage Heroku for its multi-regional requirements.
Transcript Available
- Heroku in the Wild
- automation
- chatbot
- Heroku buildpacks
- high availability
- multi-region
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