Heroku takes a heavy engineering driven approach to support. Our team of support engineers intimately understand cloud application architecture and common issues putting them in a unique position to impact changes to our product as well as build internal and customer-facing diagnostic tools.
The Heroku work environment is fun and flexible while also ruthlessly focused on technical excellence and customer success. Our growing group offers lots of opportunities for hyper talented, self-motivated, no-drama and no-nonsense individuals who share our belief that cloud architectures are dramatically changing web application development and deployment, and want to be part of the vanguard of this movement.
In this role, you will be specifically responsible for supporting our Japanese customers in their native language as well as our existing customer base in English. You will be in a unique position to communicate the needs of our Japanese customers by bridging the gap between our team and Japanese customers. Strong written and verbal skills in both languages is required.
- Building customer facing tools and applications
- Building and maintaining support's internal tools
- Developing sample applications
- Implementing bug fixes
Success will be measured by maintaining high levels of customer satisfactions through timely and effective responses to customer inquiries. You will also help make our team successful by contributing to our software tools and documentation, as well as identifying ongoing defects in our product and working towards their resolution.
- Experience as a software engineer and/or white-box tester
- Have a strong background in web application development using technologies such as:
- NoSQL technologies like memcached, Redis, or MongoDB
- Relational databases such as PostgreSQL or MySQL
- Be passionate about helping real customers solve real problems
- Be a well-organized and effective communicator of technical concepts and terms in both English and Japanese.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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