Elevate Support

Elevate Summit is an elite conference for customer support and customer experience professionals. There’s more to customer support than just answering an email really fast, and there are few places for people who take customer support seriously to find deep, engaging education that they can use to train their teams.

Jon McCartie from Heroku is presenting on March 30:

How Teams Grow, Thrive, and Fail

Support teams are living organisms and each stage in their life-cycle brings new challenges and rewards. We’ll talk about common patterns for team growth, tools for determining where your team is at, and how to keep your team healthy, strong, and productive.